CALL (CONTACT) CENTER OPERATIONS
Call (Contact) Center Outsourcing has evolved to become a very instrumental component for many corporate business processes. The competitive advantages offered by outsourcing call (contact) center operations has made it a crucial consideration for the global sourcing, strategic sourcing, vendor operations and strategy departments of the contemporary corporate firm.
Courtesy of our 24-hour call centers in the Dominican Republic, Philippines, Colombia and South Africa, we help maintain pertinent and often sensitive business processes for corporate firms in industries including banking, insurance, medical/health, marketing/advertising, telecommunications, computer software & hardware, legal, travel/tourism, mining, utilities and manufacturing. We maintain a robust architecture that optimizes the synergies between cutting edge technologies, methodologies and top-notch operations staff to ensure the highest quality standards are maintained throughout the duration of your company’s call center campaign(s).
- The best value for investment compared to any other similar vendor on the market
- The deployment of the latest cutting-edge technologies to elevate your company’s customer service experience
- Active incorporation of performance methodologies and key performance indicators to ensure that the productivity and output of your contact center campaign(s) is/are constantly evaluated for improvements and optimizations
- Exposure to highly qualified, well experienced industry personnel with a plethora of industry accolades, certifications and training experience
- Exposure to multilingual staff well versed in languages including French, Spanish, German, Dutch, Portuguese, Mandarin, Arabic, Italian, Cantonese, Japanese and more.
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Whatever the nature, specifications and resource intensity of your company’s call (contact) center processes, we’ll be incredibly thrilled to work with you as a trusted vendor-partner to help realize all your company’s strategic corporate vision courtesy of our operations processes. Do not hesitate to contact us now to begin your journey. We thoroughly envisage a viable and successful working relationship.
A Selection of Some of Our Most Pertinent Call (Contact) Center Campaign Portfolios
Banking/Financial Services:
Credit Card Collections, Security & Fraud Protection, General Inquiries & Customer Service, Dispute Resolution, Feedback & Performance Surveys, Promotions & Lead Generation
Insurance:
Medicare Claims (US), Collections, Life Insurance, Auto Insurance, Third Party Claims & Disputes, Home Insurance, Commercial Insurance, Miscellaneous Policy Updates, Umbrella Insurance, Long-Term Disability Insurance, Liability Insurance
Telecommunications:
Credit Card Collections, Security & Fraud Protection, General Inquiries & Customer Service, Dispute Resolution, Feedback & Performance Surveys, Promotions & Lead Generation
Aviation:
Flight Support & Updates, Miscellaneous Customer Support, Technical Support, Troubleshooting, Feedback & Performance Surveys, Promotions, Refund Claims
Transportation (Roadside Assistance & Trucking):
Dispatch for collisions/accidents & miscellaneous roadside incidents, lead generation & sales, routing & tracking, logistics management
Transportation (Ridesharing):
Customer Support & Inquiries, Technical Support, Billing, Account Signups and Subscription, Promotions & Lead Generation
Utilities:
Billing Support, Customer Inquiries & Support, Re, Collections, Technical Support, Troubleshooting
Medical/Healthcare:
Telemedicine, Research Surveys, Laboratory Back Office, Triage, Membership Enrolment, Appointment Management, Claims, Referrals, Dental Offices, Logistics
Gambling & Entertainment:
Promotions, Customer Support, Events, Ticketing, Bookings
Internet & Ecommerce:
Subscriptions, Tracking & Shipping, Logistics, Billing & Order Processing, Software Sales, Lead Generation